{"id":511,"date":"2017-12-01T02:10:41","date_gmt":"2017-12-01T02:10:41","guid":{"rendered":"http:\/\/rentalnatales.com\/?page_id=511"},"modified":"2026-05-31T19:44:42","modified_gmt":"2026-05-31T19:44:42","slug":"faq-puerto_natales-torres_del_paine","status":"publish","type":"page","link":"https:\/\/rentalnatales.com\/es\/faq-puerto_natales-torres_del_paine\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid et_custom_uniqid_6a8e39d0e0d1c mpc-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 et_custom_uniqid_6a8e39d0e0ce8 mpc-column\" data-column-id=\"mpc_column-786a8e39d23a5b3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Updated March 2026<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid et_custom_uniqid_6a8e39d0e0c9b mpc-row\"><div class=\"wpb_column vc_column_container vc_col-sm-12 mpc-column\" data-column-id=\"mpc_column-306a8e39d239c97\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Why is it better to rent your equipment in Puerto Natales than to buy it (and pack it) before you leave?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Some of the benefits of renting gear are:<\/h3>\n<ul>\n<li>\n<h3>Save money on checked baggage fees.<\/h3>\n<\/li>\n<li>\n<h3>Save money on gear you&rsquo;ll never use again.<\/h3>\n<\/li>\n<li>\n<h3>Keep your bag light.<\/h3>\n<\/li>\n<li>\n<h3>Having the right equipment to make sure you have a great experience.<\/h3>\n<\/li>\n<\/ul>\n<h3>Summary: Renting gear saves you money, hassle, and makes packing and traveling a breeze. Don&rsquo;t plan your entire trip around gear that you&rsquo;ll only use for a few days. Rent instead and leave the headaches behind.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Why rent in Rental Natales?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Because we feature the <strong><a href=\"https:\/\/rentalnatales.com\/es\/categoria-producto\/equipment\/\" target=\"_blank\" rel=\"noopener\">best quality selection<\/a> <\/strong>of outdoor rental gear in town, made up of the highest quality products in the industry! We will help you choose the right gear for your trip and we can even help you plan a trip!<\/h3>\n<h3>We are the only rental outfitter to actually wash our sleeping bags! Others just spray them down with a disinfectant like bowling shoes&hellip; and that&rsquo;s not the level of cleanliness you want in Patagonia.<\/h3>\n<h3>Also, because we have a retails locations. Sadly, we have had clients who have seen some online ads and then received nothing, not even an answer. Or they have received really low-quality gear for just a few dollars less than us.<\/h3>\n<h3>*We wash everything, even the tent stakes and trekking poles!<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Is Rental Natales expensive?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Nope, we&rsquo;ve kept our prices pretty much the same since 2022.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">What is the minimum days of gear rental?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>We take a minium of 4 days rental for online booking and 3 days for walk-in clients.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Do you speak English in Rental Natales?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>We get asked this all the time (and for good reason!). Yes, we do speak English and Spanish.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Can I book my equipment online?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>You&rsquo;re not the only one wondering about this! <strong>Yes<\/strong>, you can book it on this <a href=\"https:\/\/rentalnatales.com\/es\/categoria-producto\/equipment\/\"><strong>website<\/strong><\/a>. If you need to rent equipment with less than 4 days in advance please send us an email to <a href=\"mailto:hola@rentalnatales.com\"><strong>hola@rentalnatales.com<\/strong><\/a> with the equipment that you would like to rent and pick-up date.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">How much time do I have to pay for my booking?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>You have 48 hours to pay for your booking.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">At what time can I collect the gear I booked online?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>For <strong><a href=\"https:\/\/rentalnatales.com\/es\/categoria-producto\/equipment\/\">online booking<\/a><\/strong>, the gear can be collected at our office after 14:30. For <strong>gear delivery<\/strong>, we will deliver the rented gear to your hotel after 14:30 (for a small fee). If you need to collect your gear in the morning, please select a day earlier the pick up date and leave a note that you are collecting the gear next day in the morning.<\/h3>\n<p>Walk-In rentals, gear are available from 9:00 AM to 10:00 PM everyday.<\/p>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">I have chosen a pick up date, can I pick up the equipment one day before?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>No, that is why you selected a pick-up date. Remember, pick-up are after 14:30. Also, remember the pick-up date is free of charge.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Can I change the date of my reservation?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, you can change the date (there is a fee for that), but you can&rsquo;t change the duration of the rental to get a refund.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Do Rental Natales accept Credit Card?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, we do accept credit card for payment.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">What other kind of payment Rental Natales accept?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>We do accept Cash (USD and CLP), Credit Card, Debit Card, PayPal and Wire Transfer, as we have bank accounts in multiple currencies such as USD, SGD, EUR, GBP, AUD, CLP, NZD amon others.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Do I have to leave a deposit when I rent equipment?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, you have. Same as a rent a car.<\/h3>\n<h3>Deposit Cancellation: We always cancel the deposit immediately when the equipment is returned (we provide a cancellation receipt). Most banks will cancel the deposit immediately, but some banks may take up to 48 working hours. If some banks take longer than that, just send the copy of the cancellation receipt to your bank and they can speed up the cancellation process (not us).<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">What kind of Security Deposit do I have to leave when I rent equipment from Rental Natales?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>We place a credit card hold of a certain amount of money. That depends of the quantity of equipment you rent. We are proud to say, we are the only Rental Equipment in Puerto Natales that do that, so you <strong>DO NOT<\/strong> have to leave your Passport, Driver License or big amount of Cash as a Deposit.<\/h3>\n<h3>*Sometimes we do some exceptions in case you have problems with your credit card.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Are the sleeping bags clean?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Of course they are, we wash and dry every sleeping bag after every use, so we guarantee quality and cleanliness. Check our options <a href=\"https:\/\/rentalnatales.com\/es\/categoria-producto\/equipment\/sleeping-bag\/\" target=\"_blank\" rel=\"noopener\"><strong>HERE<\/strong><\/a>.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Do Rental Natales has different sleeping bags sizes?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, most of our sleeping bags are Regular Sizes and fits people up to 1.85 mts (6&rsquo;2&rdquo;), but we also have Small Sizes that fits people up to 1.60 mts (5&rsquo;4&rdquo;), eliminating carrying that unnecessary extra weight and also we have Large Sizes that fits people up to 2.10 mts (7&rsquo;). Check our options <strong><a href=\"https:\/\/rentalnatales.com\/es\/categoria-producto\/equipment\/sleeping-bag\/\" target=\"_blank\" rel=\"noopener\">HERE<\/a><\/strong>.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">What Sleeping Bag should I rent?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>It all depends on where you are coming from, when you are coming, and where you are sleeping.<\/h3>\n<h3>If you&rsquo;re sleeping in a refugio, with a <strong><a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping_bag-7c-20f-regular-rental_gear-puerto_natales\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">-7&deg;C (20&deg;F) sleeping bag<\/span><\/a> <\/strong>or a <strong><a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping-bag-10c-14f-rental-gear-puerto-natales\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">-10&deg;C (15&deg;F) sleeping bag<\/span><\/a><\/strong>, you&rsquo;ll be fine, pretty much year round, no matter where you&rsquo;re coming from.<\/h3>\n<h3>If you&rsquo;re camping between the end of April and the beginning of October, it doesn&rsquo;t matter where you&rsquo;re from, you&rsquo;ll need a <strong><a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping_bag-15c-5f-rental_natales\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #99cc00;\"><span style=\"color: #3366ff;\">-15&deg;C (5&deg;F) Sleeping Bag<\/span><\/span><\/a><\/strong>. If you are coming from a warm country such as Brazil, Australia, Thailand or Singapore (well, you get the idea), between mid October and late March a <strong><a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping-bag-10c-14f-rental-gear-puerto-natales\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">-10&deg;C (15&deg;F) Sleeping Bag<\/span><\/a><\/strong> will be fine (Or <strong><a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping_bag-7c-20f-regular-rental_gear-puerto_natales\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">-7&deg;C (20&deg;F) Sleeping Bag<\/span><\/a> <\/strong>plus a <strong><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping-bag-liner-rental\/\" target=\"_blank\" rel=\"noopener\">Sleeping Bag Liner<\/a><\/span><\/strong> is also an option if you want to save weight).<\/h3>\n<h3>If you come from USA, Canada, Germany, Netherlands, Norway, New Zealand, Japan (basically a country where you experience cold temperatures), between early October and mid November and between late March and mid April, with a <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping-bag-10c-14f-rental-gear-puerto-natales\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\"><strong>-10&deg;C (15&deg;F) Sleeping Bag<\/strong><\/span><\/a> or a <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping_bag-7c-20f-regular-rental_gear-puerto_natales\/\" target=\"_blank\" rel=\"noopener\"><strong>-7&deg;C(20&deg;F) Sleeping Bag<\/strong><\/a><\/span> plus <strong><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping-bag-liner-rental\/\" target=\"_blank\" rel=\"noopener\">Sleeping Bag Liner<\/a><\/span><\/strong>, you will be fine. After that, between mid-November and mid-March, with a <strong><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/sleeping_bag-7c-20f-regular-rental_gear-puerto_natales\/\" target=\"_blank\" rel=\"noopener\">-7&deg;C (20&deg;F) Sleeping Bag<\/a><\/span><\/strong>, you will be fine.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Can I rent just a tent?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>This season we are only renting tents as part of the kit, beside the tent, everything else can be rented separately. Check out kits <strong><a href=\"https:\/\/rentalnatales.com\/es\/categoria-producto\/equipment\/kits\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">HERE<\/span><\/a><\/strong>.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">How many seasons are Rental Natales tents?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>All our tents are 4 season tents that support the unpredictable Patagonian weather, including winds over 150 km\/hr! (proved)<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Are the 2 persons tents really designed for 2 people?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, our 2 person tent has a vestibule, where you could store your bags and food leaving more space in the inner tent to have a great night sleep and fits on a 2 person tent platform. Check the pictures in one of our<strong> <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/2-person-camping-kit-full\/\" target=\"_blank\" rel=\"noopener\">KITS<\/a><\/span> <\/strong>to see the tent specs.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Are the 3 persons tents really designed for 3 people?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, as well as our 2 persons tent, our 3 person tent has a vestibule, where you could store your bags and food leaving more space in the inner tent to have a great night sleep and fits on a 2 person tent platform. Check the pictures in one of our<strong> <span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/3-person-camping-kit-full\/\" target=\"_blank\" rel=\"noopener\">KITS<\/a><\/span> <\/strong>to see the tent specs.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">How much do the tents weigh?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>The 1p tent available on this&nbsp;<a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/1-person-camping-kit-full\/\">Kit<\/a> or this&nbsp;<a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/1-person-camping-kit\/\">Kit<\/a> or this&nbsp;<a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/1-person-camping-kit-w-o-cooking-set\/\">Kit<\/a> is 1.7 kg.<\/h3>\n<h3>The 2p tent available on this <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/2-person-camping-kit-full\/\">Kit<\/a> or this&nbsp;<a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/2-person-camping-kit\/\">Kit<\/a> or this&nbsp;<a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/2-person-camping-kit-w-o-cooking-set\/\">Kit<\/a> is 2.7 kg.<\/h3>\n<h3>The 3p tent available on this <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/3-person-camping-kit-full\/\">Kit<\/a> or this&nbsp;<a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/3-person-camping-kit\/\">Kit<\/a> or this&nbsp;<a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/3-person-camping-kit-w-o-cooking-set\/\">Kit<\/a> is 3.4 kg.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Is my first time camping and I do not know how to set up a tent, will Rental Natales help me with that?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, we will teach you how to do it and we will also provide audiovisual materials, so you could take it with you in case you need it, and see it on your IOS\/Android device.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">I have completed Mount Kilimanjaro, the Salkantay trail, Machu Picchu, and the Everest Base Camp without poles. Should I take poles here? Everyone says I should, but I'm not sure.<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, you should rent trekking poles <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/trekking-poles-pair-rental-gear-puerto-natales\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\"><strong>HERE<\/strong><\/span><\/a>.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">I see that the trekking poles are adjustable. What would happen if one pole was longer than the other?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Ok, we&rsquo;re sure you can see why we had to include this in the FAQs. Well, you can adjust them to different lengths depending on the terrain you are hiking through. However, it is recommended that you keep them the same length on even terrain. You should rent trekking poles <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/trekking-poles-pair-rental-gear-puerto-natales\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\"><strong>HERE<\/strong><\/span><\/a>.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">How often Rental Natales renew their equipment?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Depending on the item, we renew them once or twice a year. This way, we guarantee the best quality equipment in Puerto Natales! Check <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/second-hand-gear-for-sale\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\"><strong>HERE<\/strong><\/span><\/a>.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">How can I make sure I&rsquo;m renting the right equipment?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>We do have a lot of experience and we have exactly what you need to have a great experience in the unpredictable Patagonia. Also, we keep track of every item we rent, making sure that every single thing you rent has a high quality standard, to make you have a great experience.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Can I book tour to Torres del Paine and to other attractions at Rental Natales?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, you can <strong><a href=\"https:\/\/rentalnatales.com\/es\/categoria-producto\/tours\/\">book <\/a><\/strong>the most popular tours for Torres del Paine with us.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Can Rental Natales arrange a Private Transport for me or my group?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, we can organize a private transportaion for you or your group, please <a href=\"https:\/\/rentalnatales.com\/es\/contact-rental_natales-puerto_natales-torres_del_paine\/\"><strong>send us a message<\/strong><\/a>.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Can Rental Natales organize a tailormade trip for me?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, we do have the ability to organize a trip for according your budget, itinerary and requirements.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Can I hire a guide with Rental Natales?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, please send us an email with your requirements and we will find a guide that suits your requirements. We work with the best freelance guides in the area.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Is Rental Natales open all year round?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, we are open year round.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">At what time Rental Natales open?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>We open at 9 AM everyday. Between October 1st and April 30th.<\/h3>\n<p>Between May 1st and September 30th we open at 10 AM.<\/p>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">At what time Rental Natales open in Christmas and New Year?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>December 24th we open at 9am and close at 8pm.<\/h3>\n<h3>December 25th, we open from 11AM- 1pm and 3pm to 8pm (We will only serve tourists with reservations and tourists returning equipment.)<\/h3>\n<h3>December 31st we close at 8pm.<\/h3>\n<h3>January 1st we open from 11AM- 1pm and 3pm to 8pm (We will only serve tourists with reservations and tourists returning equipment).<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">At what time does Rental Natales closes?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>We close at 22:00 between October and April (the last bus usually arrives at 21:30 hrs), so you can return the rented equipment by then, in case you arrive after 22:00 you can return the gear between 9-10 AM the next morning without any extra cost.<\/h3>\n<h3>Between May and September we close at 20:00.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Does Rental Natales deliver to or pick-up from any location in puerto natales?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>We don&rsquo;t do&nbsp;<span class=\"il\">delivery<\/span> or pick-up at Corner Hostel, Yagan House or El Patagonico Hostel.<\/h3>\n<h3>Remember, experiencing the park with proper gear is better than spending one ok night before or after your trek.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">If Rental Natales is busy, should I comeback later?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>You&rsquo;re not the only one wondering about this! If you want to have a good experience in Torres del Paine, you should definitely comeback later on to rent the best gear in Puerto Natales. We have enough stock of supplies and we might be able to help you with your requirements. But we strongly recommend to book your gear in advance <a href=\"https:\/\/rentalnatales.com\/es\/categoria-producto\/equipment\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\"><strong>HERE<\/strong><\/span><\/a>.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Can I contact Rental Natales via WhatsApp?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, you can. But please only for rentals or tours inquieres. Ok, funny pictures and stickers are accepted as well. Contact us <a href=\"https:\/\/wa.me\/56999757224\"><strong>here<\/strong><\/a>.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">On which side of the plane do I have to sit to see the Torres del Paine if I fly from SCL to PNT and vice versa?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>When flying from SCL to PNT or PUQ, you should sit on the left side of the plane (seat A). If you are flying from PNT or PUQ to SCL, you should sit on the right side of the plane (seat F).<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">If I book online and return earlier than expected, can I get a refund?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Unfortunately we cannot offer refunds in this situation.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">If I brake or lose something, Rental Natales will take all the deposit?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>No, we only charge just the amount of money that corresponds, for the lost or damaged gear.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">Is it mandatory to use Microspikes in Torres del Paine?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>Yes, between 1st May and 31st August (it is also mandatory to go with a guide for the W trek or the Base Torres trek). In 2022, due to a &ldquo;long winter&rdquo;, it was mandatory to use <strong><a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/trekking-poles-pair-rental-gear-puerto-natales\/\">trekking poles<\/a><\/strong> and <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/micro-spikes-rental-natales\/\"><strong>microspikes<\/strong> <\/a>until 10 October. In 2023 it was mandatory to use <strong><a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/trekking-poles-pair-rental-gear-puerto-natales\/\">trekking poles<\/a><\/strong> and <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/micro-spikes-rental-natales\/\"><strong>microspikes<\/strong> <\/a>until 20 October and in 2024 it was mandatory to use <strong><a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/trekking-poles-pair-rental-gear-puerto-natales\/\">trekking poles<\/a><\/strong> and <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/micro-spikes-rental-natales\/\"><strong>microspikes<\/strong> <\/a>until 7 October.<\/h3>\n<h3>It is also recommended to use <a href=\"https:\/\/rentalnatales.com\/es\/shop-puerto_natales-torres_del_paine\/micro-spikes-rental-natales\/\"><strong>microspikes<\/strong> <\/a>in April, from the second half of April until the end of the month (when it is not mandatory), as every year there is ice\/snow at the Britanico Lookout and Base Torres.<\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><div class=\"vc_toggle vc_toggle_round vc_toggle_color_vista_blue  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h2 style=\"text-align: left\" class=\"vc_custom_heading\">If something happen on my way back to Puerto Natales and arrive later than 22:00, then the next day I have to leave before Rental Natales opening time, how can I return the equipment rented?<\/h2><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><h3>You can contact us via <a href=\"https:\/\/wa.me\/56999757224\">WhatsApp<\/a> or Email us, letting us know your situation and leaving the rented equipment at your accommodation. We will go to pick-up the equipment, check if everything is Ok and, as the deposit is on a credit card, we will deduct the payment from there and return the deposit to your card.<\/h3>\n<h3><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"http:\/\/rentalnatales.com\/es\/contact-rental_natales-puerto_natales-torres_del_paine\/\" target=\"_blank\" rel=\"noopener noreferrer\">YOU CAN GET OUR CONTACT INFORMATION HERE<\/a><\/span><\/h3>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-511","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Rental Natales | Frequently Asked Questions about Gear Rental<\/title>\n<meta name=\"description\" content=\"Answers for all your questions about our business, renting gear, rental conditions and other interesting things about Rental Natales\u00ae\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rentalnatales.com\/es\/faq-puerto_natales-torres_del_paine\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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