Why not rent your gear when you land instead of buying (and packing it) before you leave?
Some of the benefits of renting gear are:
- Save money on checked baggage fees.
- Save money on gear you’ll never use again.
- Keep your bag light.
- Having the right equipment to make sure you have a great experience.
Summary: Renting gear saves you money, hassle, and makes packing and traveling a breeze. Don’t plan your entire trip around gear that you’ll only use for a few days. Rent instead and leave the headaches behind.
Why rent in Rental Natales?
We feature the best quality selection of outdoor rental gear in town, made up of the highest quality products in the industry! We will help you choose the right gear for your trip and we can even help you plan a trip!
We are the only rental outfitter to actually wash our sleeping bags! Others just spray them down with a disinfectant like bowling shoes!
*We wash everything, even the tent stakes and trekking poles!
What is the minimum days of gear rental ?
We take a minium of 5 days rental for online booking and 3 days for walk-in clients.
What is the rental fee?
The booking fee guarantees we will have the gear ready to collect or deliver. As we are very busy most of the time we strongly recommend booking in advance.
Do you speak English in Rental Natales?
Yes, we do speak English and Spanish.
How much time do I have to pay for my booking?
You have 48 hours to pay for your booking.
Can I book my equipment online?
Yes, you can book it on this website. If you need to rent equipment with less than a week in advance please send us an email to hola@rentalnatales.com with the equipment that you would like to rent and pick up date.
At what time can I collect the gear I booked?
For online booking, the gear can be collected at our office after 14:30, for gear delivery, we will deliver the rented gear to your hotel after 14:30 (for a small fee). If you need to collect your gear in the morning, please select a day earlier the pick up date and leave a note that you are collecting the gear next day in the morning.
Walk-In rentals are available from 9:00 AM to 10:00 PM everyday.
I have chosen a pick up date, can I pick up the equipment one day before?
No, that is why you selected a pickup date. Remember, pick-up are after 14:30.
Do Rental Natales accept Credit Card?
Yes, we do accept credit card for payment.
What other kind of payment Rental Natales accept?
We do accept Cash, Credit Card, PayPal and Debit Card.
Do I have to leave a deposit when I rent equipment?
Yes, you have. Same as a rent a car.
What kind of Security Deposit do I have to leave when I rent equipment from Rental Natales?
We place a credit card hold of a certain amount of money. That depends of the quantity of equipment you rent. We are proud to say, we are the only Rental Equipment in Puerto Natales that do that, so YOU DO NOT have to leave your Passport, Driver License or big amount of Cash as a Deposit.
*Sometimes we do some exceptions in case you have problems with your credit card.
Are the sleeping bags clean?
Of course they are, we wash and dry every sleeping bag after every use, so we guarantee quality and cleanliness.
Do Rental Natales has different sleeping bags sizes?
Yes, most of our sleeping bags are Regular Sizes and fits people up to 1.85 mts (6’2”), but we also have Small Sizes that fits people up to 1.60 mts (5’4”), eliminating carrying that unnecessary extra weight and also we have Large Sizes that fits people up to 2.10 mts (7’).
How many seasons are Rental Natales tents?
All our tents are 4 season tents that support the unpredictable Patagonian weather, including winds over 150 km/hr! (proved)
Are the 2 persons tents really designed for 2 people?
Yes, our 2 person tent has a vestibule, where you could store your bags and food, leaving more space in the inner tent to have a great night sleep.
Are the 3 persons tents really designed for 3 people?
Yes, as well as our 2 persons tent, our 3 person tent has a vestibule, where you could store your bags and food leaving more space in the inner tent to have a great night sleep and fits on a 2 person tent platform
Is my first time camping and I do not know how to set up a tent, will Rental Natales help me with that?
Yes, we will teach you how to do it and we will also provide audiovisual materials, so you could take it with you in case you need it, and see it on your IOS/Android device.
I have completed Mount Kilimanjaro, the Salkantay trail, Machu Picchu, and the Everest Base Camp without poles. Should I take poles here? Everyone says I should, but I'm not sure.
Yes, you should.
How often Rental Natales renew their equipment?
Depending on the item, we renew them once or twice a year. This way, we guarantee the best quality equipment in Puerto Natales!
How can I make sure I’m renting the right equipment?
We do have a lot of experience and we have exactly what you need to have a great experience in the unpredictable Patagonia. Also, we keep track of every item we rent, making sure that every single thing you rent has a high quality standard, to make you have a great experience.
What happen if I rent equipment and I really love it?
As you get to try firsthand all the best gear, when it does come to buy, you’ll be an expert and you could buy the same equipment that you tried with us.
Can I book tour to Torres del Paine and to other attractions at Rental Natales?
Yes, you can book the most popular tours with us.
Can Rental Natales organize a tailormade trip for me?
Yes, we do have the ability to organize a trip for according your budget, itinerary and requirements.
Can I hire a guide with Rental Natales?
Yes, please send us an email with your requirements and we will find a guide that suits your requirements. We work with the best freelance guides in the area.
Is Rental Natales open all year round?
Yes, we are open year round.
At what time does Rental Natales closes?
We close at 22:00 during high season, when there are 2 frequencies of buses coming back from Torres del Paine (the last one usually arrives at 21:30 hrs), so you can return the rented equipment by then, if case the next day you have to leave early in the morning.
During low season, we close at 20:00.
If Rental Natales is busy, should I comeback later?
If you want to have a good experience in Torres del Paine, you should definitely comeback later on to rent the best gear in Puerto Natales. We have enough stock of supplies and we might be able to help you with your requirements.
At what time Rental Natales open?
We open at 9 AM everyday.
Can I contact Rental Natales via WhatsApp?
Yes, you can. But please only for rentals or tours inquieres. Ok, funny pictures are accepted as well.
If I brake or lose something, Rental Natales will take all the deposit?
No, we only charge just the amount of money that corresponds, for the lost or damaged gear.
If something happen on my way back to Puerto Natales and arrive later than 22:00, then the next day I have to leave before Rental Natales opening time, how can I return the equipment rented?
You can contact us via WhatsApp, Email or Phone letting us know your situation and leaving the rented equipment at your accommodation. We will go to pick-up the equipment, check if everything is Ok and, as the deposit is on a credit card, we will deduct the payment from there and return the deposit to your card.
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