Some of the benefits of renting gear are:
Summary: Renting gear saves you money, hassle, and makes packing and traveling a breeze. Don’t plan your entire trip around gear that you’ll only use for a few days. Rent instead and leave the headaches behind.
We feature the best quality selection of outdoor rental gear in town, made up of the highest quality products in the industry! We will help you choose the right gear for your trip and we can even help you plan a trip!
We are the only rental outfitter to actually wash our sleeping bags! Others just spray them down with a disinfectant like bowling shoes!
*We wash everything, even the tent stakes and trekking poles!
We take a minium of 5 days rental for online booking and 3 days for walk-in clients.
The booking fee guarantees we will have the gear ready to collect or deliver. As we are very busy most of the time we strongly recommend booking in advance.
Yes, we do speak English and Spanish.
You have 48 hours to pay for your booking.
Yes, you can book it on this website. If you need to rent equipment with less than a week in advance please send us an email to firstname.lastname@example.org with the equipment that you would like to rent and pick up date.
For online booking, the gear can be collected at our office after 14:30, for gear delivery, we will deliver the rented gear to your hotel after 14:30 (for a small fee). If you need to collect your gear in the morning, please select a day earlier the pick up date and leave a note that you are collecting the gear next day in the morning.
Walk-In rentals are available from 9:00 AM to 10:00 PM everyday.
No, that is why you selected a pickup date. Remember, pick-up are after 14:30.
Yes, we do accept credit card for payment.
We do accept Cash, Credit Card, PayPal and Debit Card.
Yes, you have. Same as a rent a car.
We place a credit card hold of a certain amount of money. That depends of the quantity of equipment you rent. We are proud to say, we are the only Rental Equipment in Puerto Natales that do that, so YOU DO NOT have to leave your Passport, Driver License or big amount of Cash as a Deposit.
*Sometimes we do some exceptions in case you have problems with your credit card.
Of course they are, we wash and dry every sleeping bag after every use, so we guarantee quality and cleanliness.
Yes, most of our sleeping bags are Regular Sizes and fits people up to 1.85 mts (6’2”), but we also have Small Sizes that fits people up to 1.60 mts (5’4”), eliminating carrying that unnecessary extra weight and also we have Large Sizes that fits people up to 2.10 mts (7’).
All our tents are 4 season tents that support the unpredictable Patagonian weather, including winds over 150 km/hr! (proved)
Yes, our 2 person tent has a vestibule, where you could store your bags and food, leaving more space in the inner tent to have a great night sleep.
Yes, as well as our 2 persons tent, our 3 person tent has a vestibule, where you could store your bags and food leaving more space in the inner tent to have a great night sleep and fits on a 2 person tent platform
Yes, we will teach you how to do it and we will also provide audiovisual materials, so you could take it with you in case you need it, and see it on your IOS/Android device.
Yes, you should.
Depending on the item, we renew them once or twice a year. This way, we guarantee the best quality equipment in Puerto Natales!
We do have a lot of experience and we have exactly what you need to have a great experience in the unpredictable Patagonia. Also, we keep track of every item we rent, making sure that every single thing you rent has a high quality standard, to make you have a great experience.
As you get to try firsthand all the best gear, when it does come to buy, you’ll be an expert and you could buy the same equipment that you tried with us.
Yes, you can book the most popular tours with us.
Yes, we do have the ability to organize a trip for according your budget, itinerary and requirements.
Yes, please send us an email with your requirements and we will find a guide that suits your requirements. We work with the best freelance guides in the area.
Yes, we are open year round.
We close at 22:00 during high season, when there are 2 frequencies of buses coming back from Torres del Paine (the last one usually arrives at 21:30 hrs), so you can return the rented equipment by then, if case the next day you have to leave early in the morning.
During low season, we close at 20:00.
If you want to have a good experience in Torres del Paine, you should definitely comeback later on to rent the best gear in Puerto Natales. We have enough stock of supplies and we might be able to help you with your requirements.
We open at 9 AM everyday.
Yes, you can. But please only for rentals or tours inquieres. Ok, funny pictures are accepted as well.
No, we only charge just the amount of money that corresponds, for the lost or damaged gear.
You can contact us via WhatsApp, Email or Phone letting us know your situation and leaving the rented equipment at your accommodation. We will go to pick-up the equipment, check if everything is Ok and, as the deposit is on a credit card, we will deduct the payment from there and return the deposit to your card.